Voice Agent Settings

Call outcomes and response timings

Started	Channel	Campaign	Outcome	Turns	Median reply	Barge-ins	Tools	Engine

Metadata only. No caller speech or phone numbers are kept unless transcript storage is turned on below.

Organization name

Agent name

Outbound greeting ({agentName}, {orgName}). Must say it's a virtual assistant.

Inbound greeting

Voice

Time zone

Main office number (E.164, optional)

Silence before re-prompt (ms)

The agent answers questions only from approved sources (plus approved content RhythmX sends for the campaign). Anything else goes to a person.

Transfer destination (E.164 or sip:)

What the agent calls them

Staffed from

Until

Staffed days (0=Sun … 6=Sat)

Browser demo: someone answers transfers

Store call transcripts on this server

Off by default. Transcripts can contain PHI. Turn on only with an approved retention policy.

Record call audio

Not available in this build. Audio is never recorded.

Applies to the next RhythmX request of that type.